Work Uniform Blog

When Our Customers Tell Us They Couldn’t Be Happier, It’s Game On

“Competition whose motive is merely to compete, to drive some other fellow out, never carries very far. The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.” — Henry Ford

In 1995, Michael Jordan shocked the world when he announced that, out of his sudden retirement from the NBA the previous year, he would be pursuing a career in minor league baseball. The public was baffled: why would such a successful man – arguably one of the best basketball players in the world – make …

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The Wide-Ranging Benefits of Lifelong Learning

Research suggests that companies that invest in professional development and continuous learning often out-perform competitors, have higher retention rates, and get higher satisfaction ratings from both their employees and clients.

At Roscoe, we’ve seen the results firsthand. Lifelong learning is deeply instilled in our culture, both as a way of ensuring the high-quality customer service we deliver to our clients and as a way of supporting the team members who provide it.

It’s also the foundation of “continuous improvement” – a concept that is at the heart of everything we do at Roscoe and a key priority of CEO Jim …

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Need for High-Quality Work Uniform Service Drives Demand to Roscoe

In an industry that has seen increasing consolidation as large national chains absorb their smaller, independent competitors, Roscoe is not only holding its ground as Chicago’s last independent industrial supplier – we’re thriving.

This year, our sales growth has continued to outpace expectations.

How are we doing it? Without taking anything away from our incredible sales team, there’s no question that some of the big national uniform suppliers are doing some of our marketing for us. Many of our new customers are fleeing their previous providers as much as they are turning to us. Chronic problems with uniform shortages and …

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Leadership Planning for Family-Owned Success

Succession planning is a core part of any strong business strategy. For a family-owned business, it’s not just important – it’s central to the process of growing and sustaining a thriving company.

A recent report from PricewaterhouseCoopers found that nearly 44% of family owned businesses consider succession planning a challenge they will face over the next five years, yet just 23% of these companies have a “…robust, documented succession plan in place.”

At Roscoe, succession planning is woven into our business strategy and plays a key role in the efforts by which we’ve been able to grow our business and …

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Celebrating 98 Years of Helping Chicago-Area Businesses Get to Work in Uniform

On August 13th, 1921 Roscoe founders George C. Buik and John P. O’Connell set out with a mission. They wanted to fill a gap in what they recognized as a fast-growing, niche market in an increasingly industrialized Chicago. Not only were they determined to improve the lives and businesses of their customers, they sought to build a company culture of excellence.

Today, 98 years later, we are celebrating the team members and customers who have helped keep their vision going for nearly a century, even as the industry has undergone a dramatic consolidation.

Generations of Pride

“When I started in …

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