Frequently Asked Questions
Roscoe Uniform Services’ most commonly asked questions and answers about services, uniform rental programs, and more. Whether you're a new customer or an existing one, we’re here to provide you with the information you need. Here, you'll find the answers to the questions we get asked most often about our services and programs.
About Roscoe
Yes, Roscoe offers a comprehensive service guarantee, ensuring accurate, on-time deliveries and high-quality products. Our advanced RFID technology and dedicated service team work together to ensure exceptional customer satisfaction and reliable service.
Roscoe provides personalized account management and 24/7 online access to account information. Each account is supported by a dedicated service team, including a Route Service Representative and Customer Service Representative, ensuring responsive and comprehensive support for any account inquiries or issues.
Yes! Roscoe is proud to partner with businesses across Chicago for additional facility services, including floor mat rentals, mop rentals, towel rentals, and a range of restroom products.
Roscoe serves the greater Chicagoland area. We've been committed to this region for over 100 years, providing superior customer service and delivering high-quality uniform solutions to a diverse range of businesses. If you're located in this area, Roscoe is ready to meet your uniform service needs. Not sure if we deliver to your business? Reach out today!
Uniform Rental Program
Roscoe's uniform rental program includes guaranteed and complete deliveries, high-quality products tailored to various industries, and compliance with necessary safety and cleanliness standards. The cost of the program varies based on the types of garments needed, the number of employees, workdays, and any specific requirements of your business. We offer personalized quotes to match your unique needs.
Our Ultra High-Frequency RFID technology tracks every garment throughout the cleaning and delivery process. This sophisticated system ensures that all items are accounted for and that each uniform is returned to its rightful owner, reducing incidents of missing items.
Roscoe cleans uniforms using environmentally friendly practices and state-of-the-art laundry technologies. Our process includes sorting by fabric type and using custom wash formulas, ensuring each garment receives the appropriate cleaning treatment. This approach not only achieves high cleanliness standards but also conserves resources.
Roscoe addresses uniform repairs promptly and efficiently through our Yellow Bag Program. Employees can place garments needing repairs into a yellow bag, indicating the necessary fixes. Our team inspects these garments, performs the required repairs, and ensures they are processed before laundering, maintaining high repair standards. We also offer a range of optional maintenance programs, based on your business needs.
Roscoe prides itself on rapid service for new hires, with 95% of new hire garments delivered within one week. This efficiency ensures that your new team members are equipped and ready in a timely manner.
Yes, Roscoe provides customized uniforms that can include your company logo. This customization helps enhance your brand's professional image and visibility.
Roscoe primarily offers uniform rental services, not direct sales. However, we do provide a uniform leasing option for clients who prefer to manage their own laundering while still benefiting from our garment maintenance services. Leasing allows you to receive the same high-quality uniforms as our rental program but at a reduced cost since the laundering is handled in-house by your team. This option includes all necessary repairs and replacements, ensuring your uniforms remain in excellent condition. We also offer custom corporate apparel available for purchase.